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AXON PRO is established on the market as a system integrator. This means that it provides complex supply of information technology and services connected to maintenance and customer support. High-quality maintenance support of the installed software infrastructure guarantees protection of customer’s investments. The current trend in maintenance of computer technology is using a specialized external organization.
Some advantages of and reasons for this trend:
- An external organization has more specialized employees with a greater overview and more extended experience
- By using an external organization, a company can avoid many costs of creating and maintaining a work position.
- Company can focus on its own goal and does not have to deal with problems in maintenance.
Contract maintenance
Services that are included in the contract maintenance product:
- regular checks of computer technology and software(back up of data, antivirus maintenance, component integrity, cleaning of computer technology…)
- Hot-line - telephone support of computer technology users, solution of their current problems with computer technology and software, maintenance intervention at the location of the problem with guaranteed time of the intervention.
Conditions of the contract
The particular conditions of the contract depend on needs and requests of the customer and on the complexity of the infrastructure of the customer’s technology. The following factors are important:
- requested number of visits in a given time period
- number of installed computers – workstations
- number of installed servers
- the promptness of a service intervention in case of a problem
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